I ordered the wrong product. What should I do?Updated 2 years ago

If you ordered the wrong product from Lemon Flooring, don't worry! We understand mistakes happen. Here's what you can do to resolve the issue:

1. Contact our customer support team immediately. Provide them with your order details and explain the situation.
2. They will guide you through the return and exchange process. Make sure to inquire about any applicable fees or restocking charges.
3. Pack the product securely in its original packaging and ship it back to us. Follow the instructions provided by our team.
4. Once we receive the returned item, we will process your exchange or issue a refund, depending on your preference.

Remember, it's essential to act promptly to ensure a smooth resolution.