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Ordering

Information about shipping, delivery and ordering from us.

Can I see past orders with an account?

With your Lemon Flooring account, you can easily view your past orders at any time. Simply log in to your account and navigate to your order history. You'll find a detailed list of your previous purchases, including order dates, items, quantities, an

Can I check my order status in my account?

Absolutely! With your Lemon Flooring account, checking the status of your orders is a breeze. Just log in and head to your order history. There, you will find a detailed list of your recent orders along with their current status, such as "Processing,

What if I entered the wrong address?

If you’ve accidentally entered the wrong address for your Lemon Flooring order, no worries-our customer support team is here to help! Just get in touch with us as soon as you can. We’re committed to resolving issues and will do our best to update you

Can I have a pro-forma invoice?

Lemonflooring.com can provide an invoice after an order is placed but unfortunately we don't have pro-forma invoices to send.  If you need a quote/estimate to submit to your purchasing department, please reach out to us at  817-210-6838 or email sale

How will I know if my order has been received?

After placing your order with Lemon Flooring, you will receive a confirmation email to the address provided during checkout. This email confirms that your order has been received and is in progress. It will contain essential details, including your o

How can I cancel my order?

If you need to cancel your order with Lemon Flooring, we recommend reaching out to our customer support team as soon as possible. While we cannot guarantee cancellations after an order is placed, we will make every effort to accommodate your request.

Do you do custom orders or custom specifications?

Yes, if you have a special need for a specific project, we have you covered.  Please call 817-210-6838 to provide us with more information about your project. One of our dedicated flooring specialists can go over the details with you to ensure your n

Do you offer discounts for large purchases?

Absolutely!  Special pricing will come from one of our sales specialists.  Please leave your contact information, including phone and email so we can reach out to meet your project needs immediately.  Our experts will look to put together an unbeatab

Why should I order online?

Shopping with Lemon Flooring online is a fantastic and hassle-free way to explore and purchase our products! Our easy-to-navigate platform lets you browse our wide selection, compare options, and make informed decisions at your own pace. When you ord

Would I be able to change my order?

We understand that you may need to make changes to your order. If you wish to modify your order, please contact our customer support team as soon as possible. While we cannot guarantee that changes can be made once an order is placed, we will do our

Can I return the product to Lemon Flooring?

Yes, at Lemon Flooring, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, you may be eligible for a return. We have a dedicated return policy in place, allowing you to return eligible pro

How do I place an order?

Placing an order online at Lemonflooring.com is pretty easy. Simply select the item, add to cart, and proceed through checkout with shipping and payment.  Order updates will come once your order ships out.  Need help placing an order?  Just call 817-

I ordered the wrong product. What should I do?

If you ordered the wrong product from Lemon Flooring, don't worry! We understand mistakes happen. Here's what you can do to resolve the issue:. Remember, it's essential to act promptly to ensure a smooth resolution.