Lemon Flooring Return PolicyUpdated a month ago
At Lemon Flooring, we want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your flooring product, please read our return policy carefully before initiating a return.
Returns are accepted within 30 days from the date of receipt of your order. There are no returns or refunds after 30 days from receipt, regardless of the condition of the item.
To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unused, and undamaged.
- Any accompanying accessories, documentation, or original packaging must be included.
- The return must be initiated within the 30-day return window.
Certain brands only accept returns in the case of defective material. If unsure, ask your flooring specialist whether your item has an unconditional return policy, a return policy with a restocking fee, or a no-return policy.
All sales are final on the following installation items:
The following item types are also non-refundable and non-returnable:
- Custom, special order, non-stock, or clearance items — including items where a specific attribute is requested (finish, color, size) or items made to order.
- Flooring that has been installed, cut, or altered.
No material should ever be returned directly to Lemon Flooring. Any return shipped to our address will be rejected and sent back at the sender's expense. All returns must be directed to the manufacturer's designated warehouse per the return authorization process below.
Check color, size, and material carefully before installation. Once material is installed, it cannot be returned.
Installing material constitutes acceptance of the product. Please inspect all items for color, size, finish, and condition prior to installation.
To initiate a return, follow these steps:
Return freight, insurance, and packaging are the sole responsibility of the purchaser, unless the return is due to a Lemon Flooring error or a manufacturer-confirmed defect.
For items originally shipped with free shipping, the initial outbound freight cost will be deducted from any customer-initiated return where the merchandise is not damaged or defective. This cost is not shown on your original invoice. Ask a flooring specialist for the freight cost before ordering if needed.
In the rare event that you receive a damaged or defective product, please notify our customer support team immediately.
If a return is facilitated due to manufacturer error or defect, you must have the goods available curbside, wrapped and secured, for a trucking company pickup. Please note:
- Carriers will not move boxes from inside a structure to the truck.
- All materials must be placed on a pallet and shrink-wrapped for carrier pickup.
- Please keep all original packaging until your job is fully completed.
A minimum 25% restocking fee may be applied depending upon the applicable manufacturer's policies.
- There are no returns or refunds after 30 days from receipt, regardless of condition.
- A full store credit may be offered in lieu of a restocking fee, where applicable.
- All returns will be processed according to individual manufacturer return policies.
If eligible, refunds will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account — the exact timeframe may vary depending on your financial institution.
A full store credit may be offered as an alternative to a cash refund where applicable.
If you wish to exchange a product for a different size, style, or color, please contact our customer support team to discuss available options. Exchange eligibility will be determined based on the specific circumstances and product availability.
Our dedicated customer support team is here to assist you throughout the return process. If you have any questions, concerns, or require further assistance, please don't hesitate to reach out via phone, email, or online chat.