Lemon Flooring Return PolicyUpdated 2 years ago

At Lemon Flooring, we want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your flooring product, we offer a straightforward return policy to ensure a smooth and hassle-free experience. Please read our return policy carefully before initiating a return.

1. Eligibility:
   • Returns are accepted within 30 days from the date of delivery.
   • The product must be in its original condition, unused, and undamaged.
   • Any accompanying accessories, documentation, or packaging should be included.
2. Non-Returnable Items:
   • Custom or special orders, such as personalized flooring.
   • Clearance or final sale items.
   • Flooring that has been installed, cut, or altered.
3. Return Process:
   • Contact our customer support team to initiate a return request. You can reach us via phone, email, or online chat.
   • Provide your order details, including the order number, product name, and reason for the return.
   • Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number.
   • Securely package the product with its original packaging to prevent damage during transit. Include the RA number on the packaging.
   • Ship the product back to the designated return address provided by our customer support team. We recommend using a trackable shipping method.
   • Once we receive the returned item and verify its eligibility, we will process the refund or exchange accordingly.
4. Refund Options:
   • If eligible, refunds will be issued to the original payment method used for the purchase.
   • Please allow a reasonable processing time for the refund to be reflected in your account. The exact timeframe may vary depending on your financial institution.
5. Return Shipping Costs:
   • Unless the return is due to a Lemon Flooring error or a defective product, the customer is responsible for the return shipping costs.
   • In case of a defective or damaged product, please contact our customer support team immediately for further assistance.
6. Restocking Fee:
   • For eligible returns, a restocking fee of up to 15% may be deducted from the refund amount. The restocking fee helps cover the cost of processing and inspecting returned items.
7. Exchanges:
   • If you wish to exchange a product for a different size, style, or color, please contact our customer support team to discuss the options available. Exchange eligibility will be determined based on the specific circumstances and product availability.
8. Damaged or Defective Products:
   • In the rare event that you receive a damaged or defective product, please notify our customer support team immediately. We will assist you in resolving the issue promptly by arranging a replacement or refund.
9. Customer Support:
   • Our dedicated customer support team is here to assist you throughout the return process. If you have any questions, concerns, or require further assistance, please don't hesitate to reach out to us.

Please note that this return policy applies to Lemon Flooring products purchased directly from our website or authorized channels. If you purchased our products from a third-party retailer, please refer to their specific return policy.

We reserve the right to update or modify this return policy at any time without prior notice. It is advisable to review the policy periodically to stay informed about any changes.

At Lemon Flooring, we value your satisfaction and aim to make the return process as convenient and transparent as possible. Should you have any questions or need assistance, please don't hesitate to contact our customer support team.