Lemonflooring logo
Lemonflooring logo

All articles

Shipping and Returns

Lemon Flooring Return Policy

At Lemon Flooring, we want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your flooring product, we offer a straightforward return policy to ensure a smooth and hassle-free experience. Please read

My product was damaged upon arrival. What should I do?

We apologize for any inconvenience caused by a damaged product. If your Lemon Flooring item arrives in a damaged condition, please follow these steps: 1) Document the damage by taking clear photos of the affected areas. 2) Contact our customer suppor

Which countries do you ship to?

Yes we can, just let us know which country and what are you looking to purchase at 817-210-6838 and one of our flooring experts will be able to help.

Why hasn’t my shipment arrived?

We apologize for any delay you may be experiencing with your shipment. Several factors can affect the delivery timeframe, including the shipping method selected, the destination, and unforeseen circumstances such as weather conditions or carrier dela

FedEx/UPS shows my package was delivered but I can’t find it?

We understand your concern. If FedEx/UPS confirms delivery of your Lemon Flooring package but you cannot locate it, we recommend taking the following steps: 1) Check the delivery location thoroughly, including any possible hiding spots or with neighb

Can I use my own FedEx/UPS account number for shipping?

Yes you can but certain manufacturers don't allow third party accounts.  Please reach out to a sales specialist at 817-210-6838 for more information.

How are my products shipped?

At Lemon Flooring, we take great care in ensuring the safe and secure delivery of our products. We work with trusted shipping carriers to transport your flooring items. The specific shipping method may vary depending on factors such as the size, weig

How much does shipping cost?

The cost of shipping for Lemon Flooring products varies depending on various factors, including the size, weight, and destination of the order. We strive to provide accurate shipping cost estimates during the checkout process. However, to determine t

Would I be able to facilitate my own shipping?

Manufacturers generally ship items out directly, but special shipping requirements can be arranged depending on the project. Please call 817-210-6838 to provide more information regarding your project.