My product was damaged upon arrival. What should I do?Updated 2 years ago

We apologize for any inconvenience caused by a damaged product. If your Lemon Flooring item arrives in a damaged condition, please follow these steps: 1) Document the damage by taking clear photos of the affected areas. 2) Contact our customer support team immediately to report the issue and provide the necessary details and photographic evidence. 3) Our team will work swiftly to resolve the situation, which may involve initiating a return or arranging for a replacement. We strive to ensure your satisfaction, and our customer support team is dedicated to providing assistance throughout the process.